LAVA
Terms & Conditions

Terms and Conditions

Section 1 – Scope of the Terms and Conditions

These Terms and Conditions apply to all deliveries, services, and offers made by LAVA Australia through our online shop. By using our website, you agree to these terms. Any alternative terms proposed by the purchaser will not be accepted unless confirmed by LAVA Australia in writing.

We reserve the right to modify these Terms and Conditions at any time. Continued use of the site following changes indicates your acceptance of the updated terms.

Section 2 – Offer and Contract

1. All offers on our website are subject to change and are provided without guarantee. We are not liable for any typographical errors or technical changes, and all items are shown without decoration unless stated otherwise.

2. LAVA Australia reserves the right to make design or technical changes. Variations in product performance of up to 5% are possible due to manufacturing processes.

3. Orders are confirmed in writing and are only considered accepted once no changes or contradictions are communicated within five working days of order receipt or upon the dispatch of goods.

4. Order processing is primarily conducted via email. Customers are responsible for ensuring the accuracy of the email address provided and managing spam filters to allow our communications to be received.

Section 3 – Returns and Refunds

Your Rights Under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

1. Change of Mind Returns
   All returns must be approved by LAVA Australia. Please enclose a copy of the invoice or delivery document and ensure the goods are packed securely for collection. We recommend insuring the return shipment, as LAVA Australia is not responsible for loss or damage in transit.

Returns should be sent to:

LAVA Australia
PO Box 3140
Myaree 6154 WA
Phone: +61 (0)49 090 3034
Email > LAVA Australia

You can return your vacuum sealer within 30 days of delivery. A restocking fee of 5% applies to change-of-mind returns. The item must be in As New condition with original packaging.

2. Returns for Faulty Goods
   If the goods are faulty or do not meet a consumer guarantee, LAVA Australia will cover the return shipping costs for the replacement, repair, or refund. You are entitled to a full refund, including shipping costs, for faulty goods.

3. Non-Returnable Items
   Certain items are non-returnable, including custom orders or products used in ways that violate our return policy (e.g., contaminated or misused vacuum sealers). Accessories like vacuum seal bags and rolls are excluded from the 30-day return policy unless unopened and unused.

4. Return Shipping for Change of Mind
   Shipping costs and bank fees for change-of-mind returns are non-refundable. We strongly recommend using insured shipping for all returns, as we are not liable for any losses or damages during transit.
   Where free shipping was provided, the actual shipping cost incurred by us may be deducted from the refund amount for change-of-mind returns.

5. For further details, please review our Returns Policy.

Section 4 – Shipping and Delivery

1. Handling Time: Orders are processed and dispatched within 1-2 business days.

2. Free Shipping is available for orders of $250 or more (excl. GST) within mainland Australia (street addresses only). Orders under $250 incur a $9.95 delivery fee.

3. Transit Time: Deliveries typically take 3-12 business days, depending on your location. However, shipping times may vary due to external factors like weather or regional restrictions.

4. Order Cut-Off Time: Orders placed by 12pm AWST (Perth Time, GMT +08:00) will be processed the same business day.

5. Express Delivery is available upon request. Additional fees apply, and delivery times may vary depending on Australia Post services. Express shipping charges are calculated based on the difference between standard and express rates. Calculate express shipping costs here.

6. International Shipping: We ship to New Zealand and other Oceania countries, with shipping costs calculated by weight. Estimated delivery times:

• New Zealand: 4-14 business days
• Oceania: 5-21 business days

7. Out-of-Stock Items: We will notify you if an item is out of stock and provide the option to wait or receive a refund.

8. Shipping is at the customer’s risk. LAVA Australia is not responsible for delays, losses, or damages caused during shipment. Insurance and express services must be requested separately.

Section 5 – Pricing

1. All prices are listed in Australian Dollars (AUD) and include applicable taxes.

2. Prices are subject to change without notice. Delivery fees are calculated at checkout and depend on the shipping method chosen.

3. If the customer requires specific delivery conditions, such as assistance with heavy items, additional charges may apply.

Section 6 – Payment

1. We accept payments via PayPal, credit card, or bank transfer. Payments must be made immediately after order confirmation for advance bank transfers.

2. Invoices for spare parts, repairs, and additional services must be paid immediately upon receipt.

3. If payment is delayed, we may charge interest at 1% per month, plus a $5 reminder fee.

4. Unpaid invoices may result in the involvement of a debt collection agency, and the customer will be responsible for related costs.

Section 7 – Warranty

1. Consumer Guarantees Under Australian Law
   In addition to the warranty we provide, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for major faults and repairs for other failures.

2. We offer a 2-year warranty from the date of delivery, covering material and manufacturing defects. This warranty does not cover wear-and-tear parts such as seals, teflon tapes, or consumables.

3. If the product is found to be defective, LAVA Australia will repair or replace it. However, the customer must cover shipping costs for returns and repairs unless the product is faulty or does not meet ACL guarantees.

4. Any misuse, unauthorized repairs, or damage caused by improper handling (e.g., liquid intake in vacuum sealers) voids the warranty.

5. Damage caused by improper removal, overbending, or mishandling of lids, hinges, liquid receivers or attached components is not covered under warranty.

Section 8 – Limitation of Liability

LAVA Australia is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products, except in cases of gross negligence or intentional misconduct.

Section 9 – Retention of Ownership

All products remain the property of LAVA Australia until full payment is received. If payment is not made, LAVA Australia reserves the right to reclaim the products.

Section 10 – Content Accuracy and Intellectual Property

We strive to ensure that all information presented on this website is accurate, current, and complete. All product descriptions, specifications, and images are provided in good faith and to the best of our knowledge at the time of publication.

Specifications such as dimensions, capacities, and performance characteristics (including sealing widths and similar technical data) refer to the functional capability of the product unless otherwise stated.

Minor variations may occur, including but not limited to changes in product design, layout, colour, finish, packaging, labelling, or technical features. These variations may result from ongoing product improvements or updates made by the manufacturer without prior notice.

Where product performance or use depends on the specific application (for example, bag size, positioning, or accessories), results may vary depending on how the product is used.

Please note that some content, including text-based descriptions and explanations, may be partially generated with the assistance of AI tools such as ChatGPT by OpenAI. While we take care to review and verify AI-assisted content, we cannot guarantee the absolute accuracy or completeness of such material.

All content on this website—including text, images, graphics, logos, audio, video, and digital downloads—is the property of LAVA Australia or its content suppliers and is protected by applicable copyright, trademark, and intellectual property laws. Unauthorized use, reproduction, or distribution of any content from this site is strictly prohibited without prior written consent.

Product images are provided for illustrative purposes only. The actual appearance of products, including colour, shape, packaging, or other visual elements, may vary slightly from what is displayed due to manufacturing updates, screen settings, or lighting conditions.

Nothing in this section excludes, restricts, or modifies any rights or remedies available under the Australian Consumer Law.

Section 11 – Governing Law

These Terms and Conditions are governed by the laws of Western Australia. Any disputes arising from this agreement shall be resolved in accordance with WA law.