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Terms & Conditions

The terms for buying from LAVA Australia — the key points first, the full terms below. Your rights under the Australian Consumer Law always apply.Last updated: 14 November 2026 · Taste Factory Pty Ltd t/as LAVA Australia

At a glance

  • 30 days
    change-of-mind returns (10% restocking fee)
  • 2 years
    parts & labour warranty, from delivery
  • Free delivery
    from $250 inc. GST, anywhere in Australia
  • WA law
    governs these terms

The details

1. Scope

These Terms and Conditions apply to all deliveries, services and offers from LAVA Australia (Taste Factory Pty Ltd t/as LAVA Australia) through our online shop. By using our website, you agree to these terms. Different terms proposed by a purchaser only apply if LAVA Australia confirms them in writing.

We may change these Terms and Conditions at any time. If you keep using the site after a change, you accept the updated terms.

2. Offer and contract

All offers on our website are subject to change and without guarantee. We are not liable for typographical errors or technical changes. Items are shown without decoration unless stated otherwise.

LAVA Australia may make design or technical changes. Product performance may vary by up to 5% due to manufacturing processes.

We confirm orders in writing. An order is accepted once no changes or contradictions have been communicated within five working days of receiving it, or when the goods are dispatched.

We process orders mainly by email. Please make sure the email address you give us is correct and that our emails are not caught by your spam filter.

3. Returns and refunds

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Change-of-mind returns

You can return a product within 30 days of delivery if it is unused, undamaged and complete, in its original packaging with all accessories, manuals and labels. Opening the box to look at the product is fine. A product that shows signs of use, operation, testing or food contact can't be returned for change of mind (vacuum sealers: see 30-Day Test & Decide below).

  • A restocking fee of 10% of the product price is deducted from every approved change-of-mind refund, unopened products included. It covers handling, inspection, administration, repackaging and payment costs; there are no other fees.
  • For example: on a $1,000.00 sealer the fee is $100.00, and you receive $900.00.
  • You pay the return shipping, and the original shipping is not refunded.
  • Please pack the product safely. It is your responsibility until it reaches us: use a tracked, insured service.

Exchange without the restocking fee

Chosen the wrong model? Within the 30 days you can exchange an eligible product once per order for another product, with no restocking fee. We're happy to help you choose the right one first.

  • You pay the shipping both ways.
  • If the new product costs more, you pay the difference. If it costs less, we refund the difference to your original payment method, without a fee.
  • We send the new product once the returned one has arrived and been checked.
  • A second exchange from the same order is a change-of-mind return.

Not returnable for change of mind

  • Opened vacuum seal bags and rolls.
  • Items made or ordered specially for you.
  • Items bought for one-off use, for example a trade show.

30-Day Test & Decide on vacuum sealers

Try it at home. Buy with confidence. Within 30 days of delivery you may unpack, inspect and dry-test your vacuum sealer with clean, empty vacuum bags.

  • Dry test only: no food, liquids or other contents in the bags.
  • Send it back clean, undamaged and complete, with all accessories, manuals and packaging.
  • The change-of-mind rules apply: a 10% restocking fee on a refund, return shipping at your expense. Or exchange it for another model without the fee.
  • Bags and accessories bought with the sealer follow the change-of-mind rules: opened bags and rolls can't be returned.
  • If a sealer comes back, its starter set stays with you, opened or not, at no charge.

Damaged or faulty goods

Tell us as soon as possible: for damage in transit ideally within 7 days of delivery, so we can claim from the courier. Photos help.

There is no restocking fee, and we cover the reasonable cost of returning the item.

The rules above are for voluntary change-of-mind returns only. They never limit your rights under the Australian Consumer Law, and they don't change the warranty.

How to return or exchange

  • Email us at service [at] la-va.com.au with your order number, the reason and whether you'd like a refund or an exchange, or use our contact page.
  • We send you a return authorisation (RMA) number and the return address. Please wait for it before sending anything, and put the RMA number on the parcel.
  • We refund you within 5 business days of receiving and checking the return, to your original payment method.
  • Cancellations: before dispatch you get a full refund; after dispatch it is a change-of-mind return.
4. Shipping and delivery
  • Handling time: orders usually ship the same or next business day.
  • Free delivery on orders of $250 or more (inc. GST) anywhere in Australia, Tasmania included, to street addresses only. Orders under $250 incur a $9.95 delivery fee.
  • Delivery anywhere in Australia, Tasmania included, on the same terms. Transit time: usually 3–12 business days after dispatch, depending on your location; peak times such as Christmas can take longer.
  • Express delivery on request, at extra cost: the difference between standard and express rates, depending on weight and size. Contact us for an express quote.
  • New Zealand and other Oceania countries: by email quote, not at the online checkout. Contact us and we send a quote and invoice with a payment link or bank transfer details; the order ships once paid. Estimated delivery: New Zealand 4–14 business days, Oceania 5–21 business days.
  • Out-of-stock items: we let you know and you can choose to wait or receive a refund.

Shipping is at the customer’s risk. LAVA Australia is not responsible for delays, loss or damage in transit. Insurance and express services must be requested separately.

5. Pricing

All prices are in Australian dollars (AUD) and include applicable taxes. Prices may change without notice.

Delivery fees are calculated at checkout and depend on the shipping method. Special delivery conditions, such as help with heavy items, may cost extra.

6. Payment

We accept PayPal, credit card and bank transfer. For bank transfer in advance, please pay straight after the order confirmation.

Invoices for spare parts, repairs and additional services are due on receipt.

If payment is late, we may charge interest of 1% per month plus a $5 reminder fee. Unpaid invoices may be passed to a debt collection agency, and the customer is responsible for the related costs.

7. Warranty

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

In addition, we give a 2-year parts and labour warranty from the date of delivery on material and manufacturing defects, return to base: for example in electrical parts, the vacuum pump and transformer, circuit boards and switches. It does not cover wear parts such as seals, Teflon tapes or consumables.

If a product is defective, LAVA Australia will repair or replace it. In the first year we cover the shipping for a valid claim as set out on the Warranty page; in the second year the warranty covers parts and labour, and the customer pays the shipping to and from us.

Misuse, unauthorised repairs or damage from improper handling (for example liquid drawn into a vacuum sealer) void the warranty. Damage from improperly removing, over-bending or mishandling lids, hinges, liquid receivers or attached parts is not covered.

Full details: Warranty.

8. Limitation of liability

LAVA Australia is not liable for indirect, incidental or consequential damage arising from the use of, or inability to use, our products, except in cases of gross negligence or intentional misconduct.

9. Retention of ownership

All products remain the property of LAVA Australia until paid in full. If payment is not made, LAVA Australia may reclaim the products.

10. Content accuracy and intellectual property

We aim to keep all information on this website accurate, current and complete. Product descriptions, specifications and images are given in good faith and to the best of our knowledge at the time of publication.

Specifications such as dimensions, capacities and performance (including sealing widths and similar technical data) refer to the product’s functional capability unless stated otherwise.

Minor variations may occur, including changes to design, layout, colour, finish, packaging, labelling or technical features, as the manufacturer improves or updates products without prior notice. Where performance depends on how a product is used (for example bag size, positioning or accessories), results may vary.

Some content, including text descriptions and explanations, may be partly created with the help of AI tools such as ChatGPT by OpenAI. We review and check AI-assisted content carefully, but cannot guarantee that it is completely accurate or complete.

All content on this website — text, images, graphics, logos, audio, video and downloads — belongs to LAVA Australia or its content suppliers and is protected by copyright, trademark and intellectual property laws. It may not be used, copied or distributed without our prior written consent.

Product images are for illustration only. The actual product, including colour, shape and packaging, may look slightly different due to manufacturing updates, screen settings or lighting.

Nothing in this section excludes, restricts or modifies any rights or remedies under the Australian Consumer Law.

11. Governing law

These Terms and Conditions are governed by the laws of Western Australia. Any disputes are resolved under WA law.