Privacy Policy

The business responsible for your personal information on this website is Taste Factory Pty Ltd t/as LAVA Australia, PO Box 3140, Myaree WA 6154, Australia · phone 1300 77 88 29 · email via our contact page. For any questions about data protection, please contact us.

When you contact us, for example by contact form, live chat or email, we collect personal data such as your name and email address. We use it only to process and answer your enquiry, and do not share it with third parties unless this is needed to deal with your request.

Our live chat is provided by Tidio. When you use it, your messages and the details you give in the chat are processed by Tidio on our behalf so we can answer you.

If you sign up for our newsletter, we collect your email address to send you product updates and promotions. You can unsubscribe at any time with the link in each email or by contacting us.

When you create a customer account or place an order, we collect personal data such as your name, address and payment information to process and fulfil your order. We may share it with trusted service providers, such as payment processors and shipping companies, to complete your transaction.

We keep this information only as long as needed to fulfil your orders and meet legal obligations (for example tax rules).

We use Google Analytics to understand how visitors use our website. It uses cookies to collect information about your activity, such as the pages you visit and how long you stay, which helps us improve the website.

Google Analytics anonymises your IP address, so you cannot be personally identified. You can opt out with the Google Analytics opt-out browser add-on (opens in a new tab).

LAVA Australia is run by Taste Factory Pty Ltd, which also runs the Preserver shop (preserver.au). We may use your name, email address, phone number and postcode to tell you about offers from LAVA and Preserver: by email if you signed up for our newsletter, and as ads on Google, Facebook and Instagram.

To show those ads, we may share your contact details with Google (Customer Match) and Meta (Custom Audiences). Your details are scrambled (hashed) before they are matched, and Google and Meta use them only to find you among their users. We never sell your details.

Our website also uses Google Ads and Meta tags. They record visits and purchases on our website so we can measure our ads and show you relevant ones.

If you don't want your details used for advertising, email [service@la-va.com.au](mailto:service@la-va.com.au) and we'll leave you out. You can also change your ad settings with Google (opens in a new tab) and in Facebook or Instagram (Ad preferences).

Our website uses SSL encryption, so your personal data is transmitted securely and protected from unauthorised access during transmission.

You have the right to:

• ✓Access: ask what data we hold about you.
• ✓Correction: ask us to correct inaccurate data.
• ✓Deletion: ask us to delete your data, unless the law requires us to keep it.
• ✓Objection: object to the processing of your data in certain situations.
• ✓Portability: ask us to transfer your data to another service provider.

To use any of these rights, email us via our contact page or call 1300 77 88 29.

We may update this policy from time to time. Changes are published on this page with an updated date.