Privacy Policy

At LAVA Australia, we prioritize the protection of your personal data when you visit our website. This policy outlines how we collect, use, and protect your personal information in compliance with relevant data protection laws.

1) Data Controller and Contact Information

The data controller responsible for processing your personal information on this website is:

Taste Factory Pty Ltd t/as LAVA Australia
Address: PO Box 3140, Myaree 6154 WA, Australia
Phone: +61 (0)49 0903034
Email > LAVA Australia

If you have any questions regarding data protection, please contact us using the details above.

2) Data Collection and Use

a) Information Collected Automatically
When you visit our website, certain data is automatically collected to enable us to display our content effectively. This includes:

Pages visited
Date and time of access
Amount of data transferred
Referring website or source
Browser and operating system used
IP address (anonymized)

This data is used solely for technical purposes and to ensure the stability and security of our website. We do not share this information with third parties unless required by law.

b) Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help remember preferences, manage your session, and personalize content.

We use two types of cookies:

Session Cookies: Temporary cookies deleted once your browser is closed.
Persistent Cookies: Stored on your device for a set period to remember you on your next visit.

You can adjust your browser settings to control cookies. However, blocking certain cookies may limit website functionality.

Third-Party Cookies
Some cookies come from third-party services (such as analytics tools or advertising platforms) to track website usage and performance. You will be notified about these cookies when relevant.

For more information on managing cookies, refer to your browser’s help section.

3) Contact Forms and Communication

When you contact us (e.g., via our contact form or email), we collect personal data such as your name and email address. This information is used solely to process and respond to your inquiry. We do not share this information with third parties unless necessary for processing your request.

4) Newsletter Subscriptions

If you sign up for our newsletter, we collect your email address to send you product updates and promotional information. You may unsubscribe at any time using the link provided in the email or by contacting us.

5) Customer Accounts and Order Processing

When creating a customer account or placing an order, we collect personal data such as your name, address, and payment information. This data is used to process and fulfill your orders. We may share your data with trusted third-party service providers, such as payment processors and shipping companies, to complete your transaction.

We retain this information only as long as needed for the purpose of fulfilling your orders and complying with legal obligations (e.g., tax regulations).

6) Use of Google Analytics

We use Google Analytics to analyze how users interact with our website. Google Analytics uses cookies to collect information about your activity, such as the pages you visit and the duration of your visit. This data helps us improve website functionality and user experience.

Google Analytics anonymizes your IP address, so personal identification is not possible. You can opt out of Google Analytics tracking by installing a browser add-on available here.

7) Data Security

We use SSL encryption on our website to ensure your personal data is transmitted securely. This means your data is protected from unauthorized access during transmission.

8) Your Rights

You have the following rights regarding your personal data:

Right to Access: Request information about the data we hold about you.
Right to Rectification: Request corrections to inaccurate data.
Right to Erasure: Request deletion of your data, provided there are no legal obligations requiring us to retain it.
Right to Object: Object to the processing of your personal data in certain situations.
Right to Data Portability: Request that your data be transferred to another service provider.

To exercise any of these rights, please contact us at [email protected].