At LAVA Australia, we provide a 2-year warranty on products advertised with a warranty promise. The warranty period begins on the date of delivery to the customer. This warranty is valid across Australia and covers material and manufacturing defects. During the warranty period, the manufacturer will offer free repairs for eligible defects.
How to Make a Warranty Claim:
- The guarantor must be allowed to inspect the goods.
- Ensure proper packaging to avoid damage during transport.
- Include a copy of the original bill with your warranty claim. Without this, the manufacturer may reject the claim.
- Please provide this information separately if the seller’s name and address are not on the invoice.
Contact for Warranty Claims:
LAVA AUSTRALIA
PO Box 3140
Myaree 6154 WA
Exclusions from Warranty
The warranty does not cover damage caused by:
- Misuse or abuse
- Operator errors
- Loss of parts
- Environmental factors (e.g., humidity, heat, overvoltage, dust)
- Failure to observe safety precautions
- Non-compliance with operating instructions
- Damage caused by liquids being sucked into the vacuum sealer
- Use of force (e.g., blows, shocks, falls)
- Unauthorized repair work or modifications
- Normal wear and tear (e.g., glass-fiber sealing tape, rubber caps, foam seals)
- Incorrect assembly
- Inappropriate operating materials (e.g., incorrect electric current or cleaning agents)
- Damage caused by improper handling, forced removal, or overextension of lids, hinges, liquid receivers or attached components
Wear and tear parts are not covered under the warranty or guarantee.
Extended Warranty
In Australia, our products come with guarantees that cannot be excluded under Australian Consumer Law.
LAVA Australia offers an extended 2-year warranty on all vacuum packagers, covering:
- Electrical parts
- Moving components such as the vacuum pump and transformer
- Electronic parts like circuit boards and switches
This extended warranty covers workmanship and materials only, and does not reimburse shipping costs to/from technicians or buyers. Wear parts (e.g., seals, teflon tapes) are not included in the warranty.
Contact our service team for more details on extending your warranty.
Important Policies & Notes
- Warranty Duration: The warranty starts from the date of purchase.
- What’s Covered: Electrical and moving parts, including the vacuum pump, transformer, and electronic components.
- Shipping Costs: Shipping expenses for warranty repairs are not reimbursed.
- Wear Parts: Seals, glass-fiber tapes, and similar components are not covered by the warranty.
- Extended Warranty: Only available at the time of purchase.
For more details, refer to our Terms and Conditions.
30-Day Return Policy
We are confident you’ll love your LAVA Vacuum Sealer, which is why we offer a 30-day trial period. If you’re not satisfied, simply notify us within 30 days of delivery and meet the conditions outlined below to receive a full refund on your vacuum sealer.
Conditions:
- The 30-day period begins on the day of delivery.
- You must notify us via email of your intention to return within 30 calendar days.
- The product must be clean, undamaged, and in its original packaging. We cannot accept returns on:
- Obviously used, damaged, or dirty vacuum sealers.
- Products without packaging or in damaged packaging.
- Individual order items.
Fair Use Policy:
- The vacuum sealer must only be used to vacuum dry, non-food products during the trial period.
- Accessories purchased with the vacuum sealer are not included in the trial and must remain unused.
Shipping Costs: Shipping costs (both ways) are not reimbursed. Ensure your return is insured, as LAVA is not responsible for lost or damaged shipments.
One-Time Offer: The 30-day trial is available only once per customer.
Repairs and Warranty Service
If your product experiences a fault, please contact us immediately. The product should not be used while the issue persists.
Repair Process:
- Some warranty claims can be assessed remotely via video call or over the phone.
- All warranty or repair cases are return to base, meaning the product must be returned to us for inspection and repair.
Shipping Costs:
- First Year:
- For Major Faults: If the product has a major fault or failure, we will cover all shipping costs involved in returning the product for repair, replacement, or refund, in compliance with Australian Consumer Law.
- For Minor Faults: The purchaser is responsible for the initial shipping costs to return the product. If the fault is deemed a valid warranty claim, these shipping costs will be reimbursed.
- Second Year: From the second year onwards, the buyer is responsible for all shipping costs for both major and minor warranty claims, and these costs will not be reimbursed.
Please ensure the product is properly packaged to avoid damage during transit. We recommend using insured shipping for all returns, as we cannot be held responsible for loss or damage during transport.