LAVA Australia Warranty

LAVA Australia gives a 2-year warranty on products advertised with a warranty promise. On LAVA vacuum sealers it is a commercial warranty: it also covers use in a business. The warranty starts on the date of delivery to the customer, is valid across Australia and covers material and manufacturing defects. All warranty repairs are return to base.

It covers defects in materials and workmanship, for example in electrical parts, moving parts such as the vacuum pump and transformer, and electronic parts such as circuit boards and switches.

In the first year our standard warranty applies, including the shipping for a valid claim (see below). In the second year the warranty covers parts and labour: the repair itself is free, and the shipping to and from us is at your cost.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits of this warranty are in addition to your other rights and remedies under the law.

Wear parts — such as seals, glass-fibre sealing tapes and similar components — are not covered by this warranty.

If your product has a fault, please contact us straight away and stop using it while the fault persists. Some claims can be assessed over the phone or by video call.

• ✓The guarantor must be able to inspect the goods.
• ✓Pack the product carefully to avoid damage in transit.
• ✓Include proof of purchase, such as your invoice or order number.

All warranty and repair cases are return-to-base: the product comes back to us for inspection and repair. Send it to Taste Factory Pty Ltd t/as LAVA Australia, PO Box 3140, Myaree WA 6154 · phone 1300 77 88 29 · email service [at] la-va.com.au or our contact page.

• ✓First year, major fault: we cover all shipping to return the product for repair, replacement or refund, in line with the Australian Consumer Law.
• ✓First year, minor fault: you pay the initial shipping to return the product; if the claim is valid, we reimburse it.
• ✓Second year: the warranty covers parts and labour; you pay the shipping to and from us, unless the Australian Consumer Law gives you a right to have it covered (for example for a major failure).

Please pack the product well and use insured shipping — we cannot be held responsible for loss or damage in transit.

The warranty does not cover damage caused by:

• ✓Misuse or abuse, operator errors, or not following the operating or safety instructions
• ✓Liquids drawn into the vacuum sealer
• ✓Force such as blows, shocks or falls
• ✓Improper handling, forced removal or over-extension of lids, hinges, liquid receivers or attached components
• ✓Environmental factors such as humidity, heat, overvoltage or dust
• ✓Incorrect assembly or unsuitable operating materials (e.g. wrong electric current or cleaning agents)
• ✓Unauthorised repairs or modifications, or lost parts
• ✓Normal wear and tear (e.g. glass-fibre sealing tape, rubber caps, foam seals)

Try it at home. Buy with confidence. Within 30 days of delivery you may unpack, inspect and dry-test your vacuum sealer with clean, empty vacuum bags.

• ✓Dry test only: no food, liquids or other contents in the bags.
• ✓Send it back clean, undamaged and complete, with all accessories, manuals and packaging.
• ✓The change-of-mind rules apply: a 10% restocking fee on a refund, return shipping at your expense. Or exchange it for another model without the fee.
• ✓Bags and accessories bought with the sealer follow the change-of-mind rules: opened bags and rolls can't be returned.
• ✓If a sealer comes back, its starter set stays with you, opened or not, at no charge.

Change-of-mind returns, exchanges and how to send something back: Shipping & Returns.