How can we help?
Contact LAVA Australia
Choose a topic below for the fastest answer — or call a technician any time: we answer or call back ASAP.
Popular topics
What can we help with?
- Help me choose a sealerTell us what and how much you seal.Compare sealers →
- Business & trade quoteWritten quotes, volume pricing, reseller terms.Request a quote →
- Warranty & repair2-year parts and labour warranty, return to base.Warranty details →
- Spare partsSeal tape, gaskets, liquid separators.Shop spare parts →
Still need us?
Reach the team
- Phone1300 77 88 29Call any time: we answer or call back ASAP
- Emailservice [at] la-va.com.au
- Postal addressPO Box 3140, Myaree WA 6154For warranty returns, call first — warranty details
Before you get in touch
My sealer does not vacuum the bag — what can I check?
Place the bag opening below the stop bar, flat and without folds. Smooth bags must be at least 120µm thick. On a new machine, press the lid firmly for the first cycles. Close the L+ pressure regulator, and clean the gaskets. More fixes are on our FAQ page.
Which bags work with my LAVA sealer?
Any embossed vacuum bag or roll up to your sealer's maximum bag width: 34cm on the V.100 to V.300, 36cm on the V.350, 46cm on the V.400, 72cm on the V.500 and 121cm on the V.1200. LAVA's R-Vac bags and E-Vac rolls fit every LAVA sealer.
How do I make a warranty claim?
Contact us first by phone or email with your order number. All warranty cases are return-to-base; our warranty page has the details.
How long does delivery take?
Orders usually ship the same or next business day. Delivery then takes 3–12 business days, depending on your location, and you get a tracking link by email when your order ships.
Service our customers talk about
4.94out of 5 stars,600+ verified reviews
“Excellent bags, best I've ever used.”
“Quality product, will definitely order again.”
“Good product, better than expected.”